• Identify new areas for product feature development by analyzing customer requirements, market trends and competitive gaps.
• Understand different customer needs and show customers how to maximize their return on investment in the product
• Define and prioritize product requirements.
• Conduct meetings with external customers translating into product requirements
• Document specifications, use cases and test cases.
• Work with the product manager and development team to define product release requirements and ensure solution feasibility.
• Manage UAT to ensure final product meets customer needs and adheres to specifications and is critical defect free.
• Troubleshoot and triage bugs and customer requests

• Healthcare staffing agency experience with primary knowledge in the following areas
  • Full life cycle of recruiting/staffing per diem clinicians
  • Scheduling of PRN clinicians at multiple facilities
  • Utilizing an ATS system to enter and manage PRN orders
• Ability to adjust quickly to changing priorities and conditions and can cope effectively with complexity and change.
• Skilled at working effectively with cross functional teams and all levels of management
• A sense of urgency, ownership and drive to get things done
• Excellent written and verbal communication skills
• Strong organization skills and attention to detail.
• Flexibility to travel to client locations
• Bachelor’s Degree

• Effectively resolve tickets with customers through phone and email
• Ensure customer satisfaction with their inquiry
• Maintain support portal and triage tickets
• Identify, reproduce, and document bugs and change requests prior to sending over to product management.
• Maintain knowledge of LaborEdge Products

• Excellent verbal and written communication skills; ability to write in a polished and professional manner
• Great character, loyalty, and honesty
• Team player, ability to work well with others
• Strong work ethic and the desire to be great at what you do
• A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
• Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Software support tools

• Identify new areas for product feature development by analyzing customer requirements, market trends and competitive gaps
• Understand different customer needs and show customers how to maximize their return on investment in the product
• Define and prioritize product requirements
• Conduct meetings with external customers translating into product requirements
• Document specifications, use cases and test cases
• Work with the product manager and development team to define product release requirements and ensure solution feasibility
• Manage UAT to ensure final product meets customer needs and adheres to specifications and is critical defect free
• Troubleshoot and triage bugs and customer requests

• Healthcare staffing agency experience with primary knowledge in the following areas
  • Full life cycle of recruiting/staffing per diem clinicians
  • Scheduling of PRN clinicians at multiple facilities
  • Utilizing an ATS system to enter and manage PRN orders
• Ability to adjust quickly to changing priorities and conditions and can cope effectively with complexity and change.
• Skilled at working effectively with cross functional teams and all levels of management
• A sense of urgency, ownership and drive to get things done
• Excellent written and verbal communication skills
• Strong organization skills and attention to detail.
• Flexibility to travel to client locations
• Bachelor’s Degree

• Identify new areas for product feature development by analyzing customer requirements, market trends and competitive gaps.
• Understand different customer needs and show customers how to maximize their return on investment in the product.
• Define and prioritize product requirements.
• Conduct meetings with external customers translating into product requirements.
• Document specifications, use cases and test cases.
• Work with the product manager and development team to define product release requirements and ensure solution feasibility.
• Manage UAT to ensure final product meets customer needs and adheres to specifications and is critical defect free.
• Troubleshoot and triage bugs and customer requests.

• Healthcare staffing agency experience with primary knowledge in the following areas
  • Processing multi-state payroll and billing for travel contracts, per diem shifts, and permanent placements.
  • Calculate hours worked, salaries, wages, overtime wages, per diem, bonuses, and other additional costs.
  • Create and run salary sheets and reports.
  • State specific payroll and billing laws.
  • Create and run invoices and reports.
  • Payroll and billing adjustment process.
• Communicate clearly and appropriately with all levels of an organization and with partners.
• Ability to adjust quickly to changing priorities and conditions and can cope effectively with complexity and change.
• Skilled at working effectively with cross functional teams and all levels of management.
• A sense of urgency, ownership and drive to get things done.
• Flexibility to travel to client locations.
• Proficient with Microsoft Excel.
• Bachelor’s Degree, preferably in accounting, information technology or business administration.

LaborEdge, born in Detroit, has spent the last decade creating leading-edge SaaS offerings that have enabled and supported the explosive growth of the contingent healthcare staffing industry. Our products include a healthcare-specific ATS, a sophisticated VMS, a robust compliance engine, a friendly candidate portal, several mobile apps, and a platform that allows hospitals to accelerate contingent care staffing processes while reducing costs. We are about to introduce a company mascot and are preparing to launch our university that will provide a path to earn certification on our products.

LaborEdge is well-funded, privately-owned, and continues to set aggressive growth plans. We operate perpetually as a start-up, forcing us to remain agile and innovative as our industry evolves. Our team has grown to over a 100, split almost evenly between North America and India. We have a long list of successful customers who recognize that choosing LaborEdge leads to growth and success.

We offer competitive pay, a comprehensive benefits package that includes medical, dental, vision, short- and long-term disability, 401(k) matching, life insurance, 10 paid holidays per year, and a generous PTO plan.

• Lead and manage the marketing team, providing daily leadership to drive efforts and ensure high-quality production and completion.
• Develop and implement comprehensive marketing strategies to promote LaborEdge offerings.
• Manage and coordinate all marketing efforts, including digital marketing, content creation, conference and event planning, partner promotions, and public relations.
• Collaborate well with cross-functional teams to ensure consistent messaging and branding.
• Conduct market research to identify new opportunities and develop targeted campaigns.
• Plan and execute promotions, including advertising, email marketing, social media campaigns, and webinars.
• Monitor and analyze campaign performance, adjusting strategies and tactics as needed.

• A bachelor's degree in marketing or related field
• Experience marketing SaaS offerings
• Knowledge of contingent healthcare staffing or some facets of staffing
• Strong leadership and experience managing a team of marketing professionals and creative talent
• Excellent communication and the ability to work collaboratively with cross-functional teams
• Demonstrated experience developing and executing successful marketing strategies and initiatives
• Proficient in digital marketing tools and platforms
• Familiarity with branding and promotional activities
• Ability to work in a fast-paced environment and manage multiple projects

If you are a strategic thinker, innovative problem solver, and want to be heard – we want to talk to you!

We’d love to hear a story or see an example of past work that you’re proud of.

• Take new clients and transform them into Nexus experts and evangelists
• Manage all aspects of implementation projects including client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs on a weekly and monthly basis.
• Collaborate with all levels of the LaborEdge organization to connect clients with Product Managers, integration team and Customer Success Managers to further client success.
• Communicate and document the implementation statuses to management.

• Bachelor’s degree (or equivalent work experience), preferably in business or related field
• 5+ years of relevant experience implementing solutions, driving customer success and engagement, and helping to solve technical problems
• 3+ years in a management/lead role overseeing software implementations
• Strong organizational, analytical, and project management skills
• Ability to multitask and handle multiple projects simultaneously
• Excellent written and verbal communication skills are required, including the ability to work with customers and internal stakeholders

• Operate as a subject matter expert on the functionality of our Nexus platform
• Maintain an upbeat and positive demeanor that conveys the simplicity of the product as well as the importance of the relationship between LaborEdge and the client
• Focus on providing best-in-class support and fostering the team-oriented environment that is fundamental to the culture of the organization.
• Educate the internal customer on new features as well as routine ongoing training programs to create SMEs out of all team members
• Learn and master different workflows based on client needs as well as potential tools that could be utilized in different scenarios
• Familiarize yourself with Nexus workflows and how the platform can be utilized in those situations
• Create customized training videos based on Nexus workflows as training alternatives
• Maintain flexibility to put the client need first in scheduling, organization and demonstration.

• Two years corporate or client training experience required
• Experience with software product training helpful
• Familiarity with project management tools like Basecamp, Trello, Jira
• Understanding of training development tools helpful
• Bachelor’s degree preferred

• An understanding ofapplicant tracking systems
• An understanding of the healthcare staffing industry
• Experience usingThinkific™

• Develop eLearning coursework for the LaborEdge user community as well as for internal teams, including Account Management, Training, Sales, and Support
• Organize and structure eLearning center
• Manage eLearning development team
• Manage & maintain content in eLearning center
• Coordinate with training team to support training program for new and current clients
• Coordinate with support and account management team for content gaps requested by clients
• Create customized agency university
  • Work with client and internal team to develop customized university
  • Monetize effort
  • Maintain agency university once launched

• Collaborate with the business team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, internally and externally
• Oversee and grow the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts
• Identify short-term and long-term scheduling, budget, and resource needs, including the development and management of an annual marketing budget, profit/loss projections, expenditure spending, and other financial considerations
• Understand key marketing performance metrics and tracking tools to provide market research, forecasts, competitive analyses, campaign results, and consumer trends in order to translate results into actionable insights for marketing team

• Lead the development of our marketing plans working closely with clients, management, creative and content teams, and distribution partners, to create an effective and efficient marketing strategy focused on growing audiences for our products and services
• Spearhead the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations
• Manage conception, development, and implementation of marketing plan and strategies, product concepts, and promotional programs to drive interest and sales
• Hold regular meetings with account managers to review pipeline, resolve challenges, and present possible solutions, and provide ongoing training to ensure team consistently performs above standards
• Attend and/or participate at conventions, conferences, and tradeshows, preparing engaging displays and collateral as needed, and providing post-event reports and analysis

• Bachelor’s degree in marketing, advertising, or communications
• B-B Marketing experience a must
• Must have experience marketing for a SaaS company
• Must have experience with early stage tech company
• Successful track record in senior marketing roles and creating marketing campaigns
• Excellent leadership, communication, and decision-making skills
• Experience with digital and print marketing, content marketing, and social media marketing
• Proven ability to plan and manage budgets
• Proficiency with HTML, content management systems, and design software
• Established portfolio of media and PR contacts
• Desire to grow professionally with ongoing education